Shipping & Payment Policy
At Veinz Fit , we aim to provide you with the best shopping experience. Below are the details regarding our shipping, payment options, and policies.
1. Shipping Options
- International Shipping: Currently, we do not offer international shipping. We are focused on serving customers within Malaysia.
- Supported Shipping Zones: We offer shipping to all areas within Malaysia.
- Shipping Costs: Shipping fees are calculated based on the weight of your order and the delivery location. The final shipping cost will be shown during checkout before you complete your purchase.
2. Policy Around Returns, Exchanges, Damages, and Lost Packages
- Returns & Exchanges: We do not accept returns or exchanges. Please ensure that you select your items carefully before completing your purchase.
- Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order, and we will assist you in resolving the issue.
- Lost Packages: If your package is lost during transit, please notify us immediately. We will assist in tracking and resolving the issue with the courier service. We are not responsible for lost packages once they have been handed over to the courier.
3. Order Processing and Delivery Times
- Order Processing Time: Orders are typically processed within 2-3 business days after payment is confirmed.
- Delivery Time: Delivery usually takes 3-7 business days depending on the shipping destination and courier service. Please note that delivery times may vary during peak seasons or holidays.
4. Payment Options
We accept the following payment methods:
- Online Transfer (via major Malaysian banks)
- FPX (Financial Process Exchange)
- Other payment methods (PayPal, credit/debit cards) may be available depending on the checkout settings.
5. Payment Requirements and Instructions
- Payment Confirmation: All orders will only be processed after payment is confirmed. Please ensure that your payment details are accurate to avoid delays.
- Online Transfer: When using online transfer, please follow the payment instructions provided during checkout. You will receive the necessary bank details to complete your transaction.
- FPX: You will be redirected to your bank’s secure payment gateway to complete the transaction.
6. Contact Information
If you have any questions or need assistance with shipping, payments, or any other concerns, please contact us at: