Returns, Damages, and Issues Policy
At Veinz Fit , we prioritize customer satisfaction. However, due to the nature of our products, we have strict policies in place regarding returns, exchanges, and refunds. Please read through the following terms before making a purchase.
1. Damages and Issues
If you receive a damaged or defective product, please follow the procedure below for assistance:
- Unboxing Video Requirement: To ensure that we can assist you effectively, an unboxing video is required. The video must clearly show the product label and the damage or issue. Once you start the unboxing, please make sure the label is visible before proceeding with the rest of the unboxing.
- How to Report: If you notice damage, defects, or other issues, please contact us within 3 days of receiving your order. Send the unboxing video along with a brief description of the issue to our customer support team at support@veinzfit.com.
- Review and Assistance: We will review your video and assess the situation. Based on the review, we will assist you accordingly.
2. Exceptions – Non-Returnable Items or Return Limitations
- Non-Returnable Items: Due to hygiene reasons and the nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged.
- Return Limitations: In cases of damage or defective items, we will only assist with a resolution after reviewing your unboxing video. No replacements, refunds, or exchanges will be offered without this footage.
3. Exchanges and Refunds
- No Exchanges: We do not offer exchanges. Please ensure that you carefully select the correct items before completing your purchase.
- No Refunds: We do not provide refunds unless the product was defective or damaged during transit, and we have reviewed the unboxing video to confirm the issue. All sales are final, except for issues directly caused by us.
4. Contact Information
If you have any questions, concerns, or need assistance with a damaged or defective item, please contact us at: